Boutique Retreats
Our Booking Conditions describe our policies and procedures and clarify the contractual relationship between you and the Owner of the property.
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Booking Terms & Conditions

1. General

1.1 Boutique Retreats Limited Liability Partnership is incorporated in England and Wales, whose registered office is at Leslie House, Lady Street, Helston, Cornwall TR13 8NA "Boutique Retreats".

1.2 Customers renting property through Boutique Retreats are referred to as "the Guest".

1.3 Boutique Retreats does not hold any proprietary interest in the properties but merely acts as agent for the owners of the property (hereafter referred to as "the Owners" or "the Owner"). The rental arrangements are made by Boutique Retreats on behalf of the Owners and the contractual relationship is directly between the Owners of the property and the Guest.

1.4 Boutique Retreats will, on the written request of the Owners, provide the name of the Owners of any property which the Guest has booked.

2. Duration and Times of Rental

2.1 Rentals are for a maximum of four weeks and commence at 4pm on the first day of the rental and end at 10.30am on the day of departure unless otherwise notified.

This period is hereafter referred to as "the Holiday".

2.2 The period booked will be stated on the confirmation sent by email to the Guest when they book (the "Booking Confirmation"). The period booked cannot be exceeded unless Boutique Retreats gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.

3. Deposit

3.1 If a booking is made 8 weeks or more before the Holiday is due to start, a deposit of one-third of the rent is payable.

3.2 If a booking is made less than 8 weeks before the Holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking.

3.3 Should Boutique Retreats not accept or reject a booking request, all sums of money paid by the Guest in relation to the Holiday will be refunded immediately.

4. Final Payment

4.1 Unless otherwise agreed by Boutique Retreats in writing (and subject to clause 7 below) the price for the Holiday shall be the rent for the property as set out on the Boutique Retreats web site at the time of the booking.

4.2 Subject to the Cancellation Provision in clause 6 below, as soon as the booking is received and accepted by Boutique Retreats and the Guests are in receipt of the Booking Confirmation, the Guest is liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the Holiday.

4.3 Payment of the rent and additional charges are payable to Boutique Retreats 8 weeks before the start of the Holiday ("the Due Date") and non-payment by the Due Date may, at the sole discretion of Boutique Retreats, treat the non-payment as notice of cancellation.

4.4 If payment is not received by the Due Date and in accordance with clause 4.3 above, Boutique Retreats have treated the non-payment as a cancellation of the Holiday, the Guest will lose their booking and the deposit shall be non-refundable.

4.5 Boutique Retreats shall not be responsible for sending reminders of the Due Date. The Due Date will be clearly set out on the Booking Confirmation.

5. Changing a Booking

5.1 Once a booking has been accepted by Boutique Retreats, the booking can only be changed to another property by treating the original booking as a cancellation (see clause 6).

5.2 The dates of the Holiday may be changed providing the property is available for the new dates and the Owners accept the change. In this case, a £30 re-booking fee is payable to Boutique Retreats.

6. Cancellation

6.1 Once a booking has been confirmed by Boutique Retreats, the booking can only be changed or cancelled with the written agreement of Boutique Retreats.

6.2 If you wish to cancel the booking the Guest must notify Boutique Retreats in writing (the "Cancellation Notice").

6.3 A booking can only be cancelled prior to the start of the letting.

6.4 In the event that a cancellation is made then a cancellation charge is payable depending on the number of days before the holiday start date that Boutique Retreats have received the Cancellation Notice. The Cancellation Charge (as a percentage of the rental cost of the Holiday) is set out below:

0 to 13 days100%
14 to 27 days75%
28 to 55 days60%
56 days or moreDeposit

7. Price Changes

Boutique Retreats reserves the right to amend prices on the website due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.

8. Method of Payment

Payments may be made by cheque, credit card, debit card or electronic bank transfer. Cheques should be made payable to Boutique Retreats LLP and can only be accepted up to two weeks prior to the Holiday. Post-dated cheques are not acceptable. Any charges raised against Boutique Retreats by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to the Guest who is liable to reimburse.

9. Group Bookings

Boutique Retreats have the right to refuse a booking from a group of 3 or more single people under the age of 25 or all male or all female parties of more than 4 people.

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10. The Holiday

The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988). The letting does not confer a short hold tenancy or give rise to a relationship of Landlord and Tenant.

11. The Guest's Obligations

The Guest agrees:

  1. to pay for any losses or damages to the property and contents caused by the Guest or a member of their party (reasonable wear and tear excluded), if it is proven that damage is directly attributable to the Guest then Boutique Retreats, on behalf of the Owner, has the right to reclaim any costs incurred up to the sum of £500 from the card the Guest used to pay for the Holiday. All damage should be reported immediately so issues can be put right before the arrival of the next guests.
  2. to take good care of the property and leave it in a clean and tidy condition at the end of the Holiday. A cleaning service is not provided during the Holiday unless otherwise specified. Should the Owner be dissatisfied with the condition of the property upon the Guest's departure, they may refuse to take a booking from that Guest again. If a Guest is excluded from two or more properties by different Owners, then Boutique Retreats has the right to refuse any more bookings from that Guest, at any other property;
  3. to permit the Owners and Boutique Retreats reasonable access to the property;
  4. not to part with possession of the property, or share it, except with members of the party shown on the Booking Schedule;
  5. not to sell or transfer the booking to another party without Boutique Retreats agreement;
  6. not to exceed the total number of people stipulated in the property description - a cot may only be occupied by a child aged 24 months or less;
  7. not to cause an annoyance or become a nuisance to occupants of adjoining premises;
  8. not to smoke at any Boutique Retreat property.

12. Non-availability of Property

If for any reason beyond the Owners' control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded.

13. Liability

13.1 Boutique Retreats will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless Boutique Retreats is responsible. In addition, the Owners and Boutique Retreats accept no liability for loss of or damage to the Guest's possessions on the Owners' property or land.

13.2 Nothing in these clauses excludes or limits the liability of Boutique Retreats or the Owners:

  1. for death or personal injury caused by Boutique Retreats' or the Owners' negligence;
  2. for any matter which it would be illegal for Boutique Retreats or the Owners to exclude or attempt to exclude their liability.

14. Complaints

14.1 All complaints must be notified to Boutique Retreats as soon as reasonably practicable, as Boutique Retreats may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Guests have a legal obligation to mitigate their loss.

14.2 If Boutique Retreats or the Owners are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights.

15. Pets

15.1 Pets are only permitted with the prior written consent of Boutique Retreats and the Owners and where pets are permitted; they are to be kept under control and exercised off the premises. There is a charge of £30 per pet per week or short break.

15.2 Pets are not permitted in the bedrooms or on the furniture and neither Boutique Retreats nor the Owners can accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet. An additional housekeeping charge will be made for each pet.

15.3 Where the description of a property states "Sorry no pets" or otherwise restricts the keeping of pets at the property, Boutique Retreats or the Owners cannot guarantee that there have been no pets previously kept at the property.

16. Breach of Contract

16.1 If there is a breach of any of these clauses by the Guest or any of their party, the Owners or Boutique Retreats reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.

16.2 If there is a breach of any of these conditions by Boutique Retreats or the Owners, then the Guests have the right to end the Holiday and leave.

16.3 Ending the Holiday by Boutique Retreats, the Owner or the Guest does not affect that party's other rights and remedies.

17. Data and Privacy

17.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will not pass your information onto any third parties for the purposes of administration. Contractors will not be allowed to use your personal information for any other purpose that that which Boutique Retreats may have instructed. Your identity will also be made available to the Owner. By booking with us you are deemed to have consented to the use of personal information for these purposes. If you decide that you would prefer that your information is not used in this way or that you do not wish to receive such information, please contact us in writing or by email to

17.2 Boutique Retreats is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protections Act 1998.

18. Validity Clause

If any term or provision in these booking terms and conditions is found by any court, tribunal or administrative body or competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness or unreasonableness be deemed to be severable and the remaining provisions of the booking conditions and the remainder of such provision shall continue in full force and effect.

19. Governing Law and Jurisdiction

The contract embodied in the booking is governed by English law and subject to the exclusive jurisdiction of the English courts.

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