Boutique Retreats
Our Booking Conditions describe our policies and procedures and clarify the contractual relationship between you and the Owner of the property.
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Booking Terms & Conditions

1. General

1.1 Boutique Retreats act as an agent for the Owner. The rental arrangements are made by Boutique Retreats, on behalf of the Owner, and the contractual relationship is directly between the Owner and the Customer.

1.2 Boutique Retreats will, on request, provide the name and address of the Owner to the Customer.

2. Duration and Times of Rental

2.1 Rentals are for a maximum of four weeks and commence at 4.00pm on the first day of the Rental Period and end at 10.00am on the last day of the Rental Period, unless otherwise notified in writing by Boutique Retreats.

2.2 The Rental Period cannot be exceeded unless Boutique Retreats give written approval. The Customer will be liable for any cost of whatever nature incurred because of an unauthorised extension.

3. Deposit

3.1 If a booking is made eight weeks or more before the first day of the Rental Period, a Booking Deposit plus Booking Fee is payable. The Booking Deposit shall be paid by the Customer at the time they submit the booking to Boutique Retreats.

3.2 If a booking is made less than eight weeks before the first day of the Rental Period, the full Rental Fees, plus any additional charges, must be paid at the time of submitting the booking.

3.3 The Customer agrees to pay the Booking Fee. If two or more Properties are booked these constitute separate contracts and are subject to separate Booking Fees.

3.4 The Customer's submission of a booking is an offer to book the Property. If the Property is available on the requested dates, Boutique Retreats will send the Customer a Booking Confirmation. At this point a binding contract, incorporating these Conditions, will come into existence. Boutique Retreats reserve the right to refuse a booking and if Boutique Retreats refuse a booking, the Deposit, Rental Fees and any additional charges paid by the Customer will be refunded immediately.

4. Final Payment

4.1 Unless otherwise agreed by Boutique Retreats in writing, the Rental Fee shall be set out on the Website at the time of submitting the booking.

4.2 Subject to clause 6, as soon as the Booking Confirmation is sent, the Customer is responsible for payment of the balance of the Rental Fees in accordance with clause

4.3 along with any additional charges such as optional extras.

4.4 Payment of the Rental Fees and additional charges are due to Boutique Retreats eight weeks before the first day of the Rental Period (the "Due Date") and non-payment by the Due Date may be treated as a cancellation.

4.5 If the balance of Rental Fees is not paid by the Customer on the Due Date, then the Customer will be deemed to have cancelled their booking and Boutique Retreats shall retain the Booking Deposit and Booking Fee.

4.6 Boutique Retreats shall not be responsible for sending reminders of the Due Date. The Due Date will be set out on the Booking Confirmation.

5. Changing a Booking

5.1 Once a Booking Confirmation has been sent, the booking can only be changed to another Property by cancelling the original booking in accordance with clause 6.

5.2 The Rental Period may not be changed by the Customer within two weeks of the first day of the Rental Period, any other date changes are subject to approval by the Owners and a £30 (including VAT) administration fee payable to Boutique Retreats.

6. Cancellation

6.1 A booking can only be cancelled prior to the first day of the Rental Period.

6.2 A Customer who wishes to cancel the booking must notify Boutique Retreats in writing ("Cancellation Notice").

6.3 In the event that a Cancellation Notice is received by Boutique Retreats, a cancellation charge is payable depending on the number of days before the first day of the Rental Period. The amount payable is set out below:

0 to 13 days100%
14 to 27 days75%
28 to 55 days60%
56 days or moreDeposit

6.4 Boutique Retreats strongly recommend that Customers take out cancellation insurance in relation to their booking.

7. Optional extras

If the Property has optional extras, they are listed on the Website and will be charged at the rates shown on the Website.

8. Price Changes

8.1 Boutique Retreats reserve the right to amend prices on the Website due to errors or omissions, but such changes shall be notified to the Customer as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.

8.2 Subject to clause 21, if there are any changes in the rate of VAT between the date the Customer submits a booking and the date of the Booking Confirmation, Boutique Retreats will adjust the rate of VAT and the Customer agrees to pay the applicable rate.

9. Method of Payment

All payments made to Boutique Retreats may be made by cheque, credit card, debit card or electronic bank transfer. Cheques should be made payable to 'Boutique Retreats Properties LLP' and can only be accepted if received at least two weeks before the first day of the Rental Period. Post-dated cheques are not acceptable.

10. Overseas bookings

Customers located outside the United Kingdom shall pay in Pounds Sterling by cheque drawn on a UK bank, Mastercard, Visa card, or by international electronic transfer. Any charges for payments from overseas will be passed on to the Customer.

11. Property descriptions

11.1 Some of the information on the Website relates to shops, amenities and public houses in the surrounding area. Closure of such premises and other changes to external facilities are outside Boutique Retreats' control. If Boutique Retreats are aware of any material changes to the Website at the time of the Customer's booking, then we shall endeavour to inform the Customer of these changes. However, this information is provided for general information purposes and is not intended to amount to advice on which Customers and Guests should rely. Although Boutique Retreats make reasonable efforts to ensure the information on the Website is up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

11.2 The Properties offering WiFi will have this information detailed in their description on the Website; provision is subject to availability and network conditions.

12. Previous websites and conditions

The Website and these Conditions replace and supersede all previous Websites and Conditions.

13. Priority

If there is any ambiguity or inconsistency in or between these Conditions and the information on the Website, these Conditions shall prevail.

14. Inventory

Where an Inventory is provided, any discrepancies are to be reported to the Owner or the Housekeeper within 24 hours of the start of the Rental Period, otherwise the Inventory will be deemed to be correct.

15. Pets

15.1 Pets are only permitted at the Property with the prior written consent of Boutique Retreats and the Owner and are subject to any conditions imposed by Boutique Retreats and the Owners. If pets are permitted, the Customer agrees that they shall be kept under control and exercised off the premises.

15.2 Pets are not permitted in the bedrooms or on the furniture in the Property and neither Boutique Retreats nor the Owners can accept responsibility for their safety. Pets must not be left in the Property unsupervised as this can result in considerable damage to the Property and distress to the pet. A charge will be made for each pet.

15.3 Where the description of a property states 'Regret no pets', or the Property does not accept pets or otherwise restricts the keeping of pets at the Property, Boutique Retreats or the Owners cannot guarantee that there have been no pets previously kept at the Property.

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16. The Holiday

The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).

17. Customer obligations

The Customer agrees:

  1. to pay for all additional utilities and fuel incurred during the Rental Period and not included in the Rental Fee;
  2. to report to Boutique Retreats any damage, destruction, loss, defect or disrepair affecting the Property or items listed on the Inventory (if any) as soon as it comes to the attention of the Customer;
  3. to pay for any losses or damages to the Property caused by a Guest in their party (excluding any damage caused by fair wear and tear and the cost of any damage which may be recoverable under insurance policies). If it is proven that damage is directly attributable to the Customer or Guest then Boutique Retreats, on behalf of the Owner, have the right to reclaim any costs incurred up to the sum of £150 from the card the Customer used to pay the Rental Fees. All damage or breakdowns must be reported immediately so issues can be put right before the arrival of the next guests;
  4. to take good care of the Property and leave it in a clean and tidy condition at the end of the Rental Period. A cleaning service is not provided during the Rental Period unless otherwise confirmed in writing by Boutique Retreats. If the Owner is dissatisfied with the condition of the Property upon the Customer's departure, they reserve the right to refuse to take a booking from that Customer in the future. If a Customer is excluded from two or more Properties by different Owners, then Boutique Retreats reserve the right to refuse any more bookings from that Customer, at any other property;
  5. to permit the Owner and Boutique Retreats reasonable access to the property at all times without notice;
  6. not to part with possession of the property, or share it, except with Guests identified on the Booking Confirmation;
  7. not to sell or transfer the booking to another party without Boutique Retreats' prior written consent;
  8. not to exceed the total number of occupants stipulated on the Booking Confirmation. The Customer further agrees that a cot may only be occupied by a child aged 24 months or less at the start of the Rental Period;
  9. not to smoke at a non-smoking Property or cause an annoyance or become a nuisance to occupants of adjoining premises;
  10. to only use the designated parking spaces allocated (if any). Unless otherwise stated, all parking spaces shall only accommodate an average-sized car. The Owner and Boutique Retreats accept no liability for additional costs incurred if an alternative space is required or if the Customer or Guest's vehicle is damaged; and
  11. that notices (including notices in proceedings) must be served on the Owner at the following address:

  12. c/o Boutique Retreats Properties LLP
    Leslie House
    Lady Street
    Helston
    Cornwall
    TR13 8NA

18. Non-availability of Property

18.1 The Owner will not be liable or responsible for any failure to perform, or delay in performance of, any of their obligations in these Conditions that is caused by an Event Outside Control.

18.2 If an Event Outside Control takes place that affects the availability of the Property during the Rental Period, the Customer will be contacted as soon as reasonably possible and the Owner's obligations under these Conditions will be suspended and the time for performance will be extended for the duration of the Event Outside Control. Where the Event Outside Control results in the Property becoming unavailable during the Rental Period, the Customer may end the contract and all payments will be refunded.

19. Liability

19.1 Nothing in these clauses excludes or limits the liability of Boutique Retreats or the Owners:

  1. for death or personal injury caused by Boutique Retreats' or the Owners' negligence;
  2. for any matter which it would be illegal for Boutique Retreats or the Owners to exclude or attempt to exclude their liability.

19.2 If the Owner fails to comply with these Conditions, the Owner is responsible for losses which are a foreseeable result of their breach of these Conditions or their negligence, but the Owner is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the breach or if it was contemplated by the parties at the time the parties entered into a binding contract.

19.3 The Owner is not liable for business losses. The Owner only lets the Property for domestic and private use. If the Customer, or a Guest, uses the Property for any commercial or business purpose the Owner will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. Complaints

20.1 All complaints must be notified to Boutique Retreats as soon as reasonably practicable, as Boutique Retreats may be required to carry out an on-the-spot investigation of the Property and if necessary, request the Owner to take remedial action. All Customers have a legal obligation to mitigate their loss.

20.2 The Customer agrees that Boutique Retreats and the Owner shall be given the opportunity of investigating the complaint within a reasonable time and the opportunity to correct issues during or after the Rental Period.

20.3 Boutique Retreats cannot accept responsibility for any legislation relating to dogs not being permitted on beaches.

20.4 Boutique Retreats welcome assistance dogs, but where a property does not ordinarily accept a dog, Boutique Retreats (as an agent acting on behalf of the Owner) must verify whether the Property can accommodate dogs with the Owner before confirming the booking.

21. Pets

21.1 Pets are only permitted at the Property with the prior written consent of Boutique Retreats and the Owner and are subject to any conditions imposed by Boutique Retreats and the Owners. If pets are permitted, the Customer agrees that they shall be kept under control and exercised off the premises.

21.2 Pets are not permitted in the bedrooms or on the furniture in the Property and neither Boutique Retreats nor the Owners can accept responsibility for their safety. Pets must not be left in the Property unsupervised as this can result in considerable damage to the Property and distress to the pet. A charge will be made for each pet.

21.3 Where the description of a property states 'Regret no pets', or the Property does not accept pets or otherwise restricts the keeping of pets at the Property, Boutique Retreats or the Owners cannot guarantee that there have been no pets previously kept at the Property.

22. Breach of Contract

22.1 If there is a substantial breach of any of these Conditions by the Customer or any of their Guests, the Owner or Boutique Retreats reserve the right to re-enter the Property and terminate (ie bring to an end) the contract that exists in relation to the Property and may recover possession of the Property.

22.2 If there is a substantial breach of any of these Conditions by Boutique Retreats or the Owners, then the Customer has the right to terminate (ie bring to an end) the contract that exists in relation to the Property and may leave the Property.

22.3 Ending the contract by either Boutique Retreats, the Owner or the Customer does not affect that party's other rights and remedies.

23. Personal Data

23.1 The Owner will use the personal information you provide:

  1. to verify the identity of the Customer and Guests who will be occupying the Property; and
  2. to contact the Customer and Guests by post with information about the Owner's Property.

23.2 The Owner may pass your information to Boutique Retreats and other third party service providers (acting as the Owner's agent) for the purpose of supplying the Property to you.

23.3 Boutique Retreats also obtain your personal information in the course of the sale, or negotiations for the sale, to you. Boutique Retreats may contact you by electronic means (email or text) with relevant information, offers and similar properties. If you do not want Boutique Retreats to use your data in this way, you can opt out at any time by contacting Boutique Retreats or by using the links provided in the email. Boutique Retreats may also contact you by postal means with marketing materials. If you do not want Boutique Retreats to use your data in this way, you can opt out at any time by contacting us.

23.4 Boutique Retreats may retain your information for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law.

24. Validity Clause

In the event that a court finds that a condition (or part of a conditions) in these Conditions is invalid, unenforceable or illegal, the other conditions shall remain in force.

25. Governing Law and Jurisdiction

The contract between the Owner and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have the exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).

26. Authority to sign

The Customer who completes and submits the booking warrants that:

26.1 he or she is authorised to accept these Conditions on behalf of the Guests, including those substituted or added at a later date;

26.2 he or she is over eighteen years of age; and

26.3 he or she agrees to take responsibility for the Guests occupying the Property, and to notify Boutique Retreats if they are not a Guest.

27. VAT

Many of the Owners are not registered for VAT, in which case no tax is payable. Where VAT is payable the tax is included in the Rental Fee.

28. Bed linen and towels

Linen and towels are changed at the end of the Rental Period and a fresh set is provided weekly during the Rental Period.

29. Third Party Rights

The Owner and Customer do not intend that the contract between them should be enforceable by any person solely by virtue of the Contracts (Rights of Third Parties) Act 1999.

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30. Gift Vouchers

This voucher can be redeemed against a holiday booking with Boutique Retreats within 24 months of the date of issue and will expire after this date. Boutique Retreats shall not be responsible if this voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission. This voucher is non-exchangeable, non-transferable and non-refundable. No cash alternatives or substitutions are available. If the holiday booking price exceeds the amount of the voucher, the deficit must be paid by debit or credit card. All bookings are subject to Boutique Retreats Booking Conditions which can be found on the website. To redeem your gift voucher please either email enquiries@boutique-retreats.co.uk or call 01872 553491.

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